It has become evermore important that businesses are available to answer every single phone call, because you never know what lies ahead. It could be from a general enquiry to gaining new business and sales. This can of course prove to be difficult, especially as a new business owner. There are always other tasks that […]
It has become evermore important that businesses are available to answer every single phone call, because you never know what lies ahead. It could be from a general enquiry to gaining new business and sales. This can of course prove to be difficult, especially as a new business owner. There are always other tasks that need dealing with.
How Does a Call Answering Service Work?
Here at Call Center, we offer a telephone answering service where any calls that are unanswered in your office will be redirected to us. We will then answer the call in your company name in a professional and friendly way, taking information such as the callers name, phone number and a brief message. This is then sent straight to you via email, so you can return their call once you have some available time. We will be your company’s virtual assistant – answering your calls, diary keeping and messaging taking.
We’re Available – Always on Demand
Our professional and friendly team here at Call Center are available on-demand and are always ready to take your business’ overflow phone calls, meaning you won’t miss any potential leads. We operate Monday to Friday (08:30 – 18:00) so you don’t have to worry if you are missing calls during normal business hours, as we have got you covered.
We’re Cost Effective
You could be excused for thinking the easiest solution, would simply be to hire another member of staff such as a receptionist to answer your business phone calls. The biggest issue with this is the huge cost involved – particularly if you are a start up, you might not be in the position to afford this. That’s why many entrepreneurs decide to invest into a call answering service as it’s extremely affordable, and your callers will still be welcomed by a real person who are skilled in customer service that answer your calls in your company’s image.
Don’t send them to voicemail!
People will rarely leave voicemail messages when calling to enquire about your business’ product or service and may not call back at all if your phone line is busy or unanswered. So you could be missing out on important sales and customers, which for any business is really paramount to success. With our service, your unanswered calls won’t ever need to go to voicemail as we are always available and ready to answer them.
We Don’t Charge For Wrong Numbers or Nuisance Calls
We don’t charge for when answering nuisance calls or wrong numbers, so if we handle a sales call or a misdialled call on your behalf, we won’t charge you a penny. We will only charge you for the calls that matter for your business.