Some business owners tell us that they avoid hiring a Call Answering Service because they do not see the associated benefits of such technology. We feel they are being dishonest with themselves. A larger section of the business community than you might expect avoids call answering services because they think this will save them money. The […]
Some business owners tell us that they avoid hiring a Call Answering Service because they do not see the associated benefits of such technology. We feel they are being dishonest with themselves. A larger section of the business community than you might expect avoids call answering services because they think this will save them money.
The notion of spending what they consider to be exorbitant sums on answering services is simply unacceptable to them. This is a mistake. First of all, our telephone answering services are not nearly as expensive as you might think.
Secondly, a call answering service is actually going to save you money in the long run. Consider the following:
Hiring more employees
A telephone answering service is supposed to take the place of a traditional receptionist. If you’ve contracted a call answering service, you have no reason to hire a receptionist.
That, in turn, means that you do not have to incur the costs associated with an ordinary receptionist. You don’t have to pay salaries or insurance or benefits or any of the financial perks that an efficient receptionist will demand.
Some companies have no interest in hiring receptionists for the specific purpose of engaging customers over the phone. They prefer to train existing employees to answer calls, resolve queries, make appointments and perform all the duties that are associated with the handling of inbound calls.
But training sessions are expensive. And if you have to pay your employees their wages whilst also financing their training, your operational budget is going to balloon. Our call answering service eliminates training costs.
We have our own employees whose job it is to engage your customers. And we are responsible for not only paying them but also training them. You don’t have to cater to that particular financial burden.
With a virtual, or remote receptionist, there is no reason to invest in expensive infrastructure. You do not need additional office space for call agents, stationery and furniture for receptionists, or even internet-enabled communication systems. We carry the burden of furnishing our call agents with all the tools they require to interact with your customers.
Our services may even encourage you to downsize your team. Once you begin to recognise our reliability and you realise that we can book appointments, manage your calendar, send out reminders and perform many additional functions. You will realise that you do not require quite as many employees in your organisation – not when we are in a position to take so much of the burden you hired them to carry.
This will allow you to free up even more financial resources for other projects.
Call answering services are going to multiply your profits. This is because our agents are professionals who have been trained to engage customers in a manner that makes them feel valued. We have what it takes to make interactions with your clients so pleasant that it builds loyalty within them towards your business.
That loyalty eventually becomes the sort of positive word of mouth that brings new customers flooding through your doors.
A call answering service might sound like a luxury but they are the perfect tool for every business venture that’s looking to save on costs and boost profits.