If you’re just starting a business or enterprise of your own, then it’s likely you’re going to be looking to other companies and firms for inspiration. It’s only natural! You might find that other businesses in your industry use specific software, run a particular set of services, or even handle their calls a particular way. […]
If you’re just starting a business or enterprise of your own, then it’s likely you’re going to be looking to other companies and firms for inspiration. It’s only natural! You might find that other businesses in your industry use specific software, run a particular set of services, or even handle their calls a particular way. This really is going to differ from business to business, as well as industry to industry.
However, there are still a few things which hold firm. Small, medium, and larger businesses generally drift towards professional communication setups the more they grow. This is understandable. After all, as your client base grows, your capacity to take on more calls and queries is going to need to expand, too.
But what you might also have noticed is that many businesses choose to use 0800 numbers for their main call centres and helplines. But why is this? Do all businesses need 0800 numbers? How could your own business benefit? Let’s take a closer look.
The Professional Look
It’s safe to say that 0800 numbers are generally associated with bigger businesses in the UK. Think about all the advertising you see for larger firms with national helplines. They will generally lead with an 0800 number, and this is kind of a self-fulfilling prophecy. 0800 numbers give companies that ‘professional’ edge. Think about how many companies you’ve seen advertising with mobile numbers and local lines. Unless you’re looking them up in the phone book or you’ve found them online, and directly, it’s unlikely you’ll see these numbers popping up too much.
That’s not to say they are bad things! However, we need to think a little bit about caller psychology. Believe it or not, many people are going to find an 0800 number more appealing than, say, a standard mobile number. It gives the impression that you are a fixed, professional firm. It offers your callers confidence before they even start tapping your number in. Strange but true – an 0800 number gives off a feeling of professionalism that’s otherwise pretty hard to achieve through other prefixes.
Kind to Callers
Not all businesses use 0800 numbers, but those who do are probably being kinder to their callers than those who don’t! There’s nothing wrong in making money from your incoming calls, however, by setting up an 0800 number, you’re making things much cheaper for the people who need you the most.
This is because – of course – 0800 numbers are free to call! That means people will be able to call you from their landlines and mobiles at any time of day without having to pay a penny for the privilege. This also means that you are paying for their calls. Some customers are likely to see this as a noble act on your part, while others will simply be happy that they don’t have to shell out just to ask for help.
Either way, businesses use 0800 numbers in the main because making things cheaper for customers is a fantastic selling point. Yes – there are popular and successful businesses who continue to use local and national numbers and make money regularly – but if you’re a small to medium enterprise just getting started with a new client base, then it’s going to make perfect sense to reach out to as many people as possible.
Easy to Set Up
Plenty of businesses reach out for 0800 numbers simply because they are easy to set up and manage. While it may have been a hassle in years gone by to manage and maintain number prefixes, this really has been streamlined over the years. Therefore, if you are worrying about setting up an 0800 number simply because it’s going to be a hassle for you in the long run, there is absolutely no need for concern.
In fact, here at Call Center, we’re making it easier than ever for business owners to set up their own 0800 numbers. You don’t need to have a physical office location, or even a team of people answering calls. We can set you up with a flexible 0800 number that can redirect straight to your mobile or existing landline. We do this on a cloud basis – meaning that there’s zero need for any kind of physical setup or maintenance on your end.
Therefore – while not all businesses use 0800 numbers – there are more and more reasons now for smaller firms to take advantage of the technology, and the availability.
Cheaper Than You Think
Of course – costs! Another great reason why businesses tend to drift towards 0800 numbers is the fact that they are cheaper than you may expect. In this day and age, you will only have to pay for the incoming calls that you can afford. With Call Center, there is no risk of you running up huge bills or having to juggle big quarterly costs.
All businesses – big and small – count the pennies. It’s only natural! Therefore, while setting up and running an 0800 number in the past may have seemed somewhat expensive, it’s fast becoming the affordable standard for customer care and business promotion. We’re proud to be at the forefront of that!
Therefore – instead of running up hefty bills and charges for standard lines and prefixes, make sure to take a close look at 0800 packages which genuinely save you cash.
Get In Touch with Call Center
If you’d like to know more about using an 0800 number for business and want to chat about your potential for saving money and appealing to more customers, we are always here to help. We have a plethora of information available online for you to look through, while you can always call our team if you’d like specific support and care.
When considering the best ways to help your callers and to save you money in the long run, 0800 numbers might actually be your best asset. Take a look at what we have on offer and let us set you up with a package that really works for you.